Water where it shouldn’t be? Let’s take this one step at a time.

It depends on where the water is. If it may have reached outlets, appliances or wiring, stay out of that area and don’t touch switches or plugs. Only shut off power at the breaker if you can reach it without standing in water. If you smell gas, see a sagging ceiling, or notice sparks, leave right away without flipping any switches. Once you’re a safe distance away, call 911, or your gas company if you smell gas. Avoid contact with water that may contain sewage. When in doubt, step outside and make your calls from there.

Small, safe steps help: shut off the water if you can, move valuables, and take photos. For bigger jobs, like soaked carpet, wet drywall or water in the basement, it’s usually wise to talk with your insurer and a restoration professional before you tear anything out, especially if you plan to file a claim.

Nothing special. A rough idea of what happened is enough: where the water came from, which rooms are affected, and about how long things have been wet. Photos are helpful later, but you don’t need them to call.

It depends on how much water there is, what got wet and how long it sat. A provider can give you a better estimate after seeing the damage, and it’s a good question to ask when you call.

Sudden and accidental damage, like a burst pipe, is often covered by homeowners insurance. Damage from flooding, such as rising water from outside, usually requires separate flood insurance. Check your policy or call your insurer to confirm.

No. Calling and being connected are free. Restoration work itself is billed by the provider. Providers set their own pricing, so ask for a written estimate before any work begins.

Your call is routed to an independent water damage restoration provider in our network that serves the Salt Lake City area. We are a referral service and do not perform the work ourselves.

Call to check provider availability. Answering hours and provider availability can vary.